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The personal information we collect
Depending on how you use this website, we may collect and process the following personal information:
- Your name.
- Your email address.
- Your phone number, if you choose to provide it.
- Your message or enquiry, if you contact us through this website.
- Order details and billing and delivery information, if you place an order.
- Information about how you use this website, including cookie and device data where applicable.
- Marketing preferences, including whether you have signed up to receive updates.
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How we collect your information
We collect information directly from you when you:
- place an order
- contact us through this website
- sign up to receive news, gig updates or marketing emails
- interact with this website including via cookies and similar technologies.
We may also receive information from service providers who help us run this website, process payments, fulfil orders, manage marketing, or provide analytics and advertising services.
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How we use your information
We use your personal information to:
- process and manage orders
- take payment and help prevent fraud
- arrange product fulfilment and delivery, and provide customer service
- respond to enquiries and messages
- send you marketing emails or updates you have signed up to
- understand how people use this website so we can improve it
- measure advertising performance and show relevant advertising, where you have agreed to this
- comply with legal and regulatory obligations.
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Our lawful bases for using your information
We use your personal information only where we have a lawful basis to do so. Depending on the context, these bases may include the following:
- Contract: where we need your information to process and fulfil an order, or to respond to a request connected with a purchase.
- Consent: where you sign up for marketing emails or agree to non-essential cookies, analytics or advertising technologies.
- Legitimate interests: where we need to run and improve this website, respond to enquiries, prevent misuse, or administer the business – provided that your rights do not override those interests.
- Legal obligation: where we need to keep records or disclose information to comply with the law.
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How we share your information
We will never sell your personal information. We may share your personal information with trusted third parties who help us operate this website and our business, such as:
- payment processors
- order fulfilment and delivery providers
- website hosting or e-commerce providers
- email marketing providers
- analytics providers
- advertising partners, including Meta, where we use advertising tools such as Meta Pixel, and you have given the required consent
- professional advisers or authorities where law requires disclosure.
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International transfers
Some of the third parties we use may process personal information outside the UK. Where this happens, we will take appropriate steps to make sure your information is protected in line with applicable data protection law.
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How long we keep your information
We keep personal information only for as long as reasonably necessary for the purposes set out in this policy. These purposes include fulfilling orders, responding to enquiries, providing customer support, complying with legal obligations, resolving disputes and enforcing our rights.
We may keep different types of information for different periods. For example:
- We keep enquiry information only as long as we need it to deal with the enquiry and any related follow-up.
- We may keep order and transaction records for longer where required for tax, accounting or legal reasons.
- We keep marketing data until you unsubscribe or ask us to stop.
- We handle cookie and analytics data in line with our cookie settings and cookie policy.
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Marketing
If you sign up to receive news, gig updates or other marketing emails from us, we will use your email address for that purpose.
You can unsubscribe from these emails at any time by using the unsubscribe link in the email or by contacting us.
If you no longer want us to use your information for marketing, we will stop as soon as reasonably possible.
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Cookies and similar technologies
We use cookies and similar technologies on this website. These may include cookies that are strictly necessary for the website to function, plus optional analytics and advertising technologies.
Where required, we ask for your consent before using non-essential cookies or similar technologies, including advertising tools such as Meta Pixel.
You can manage or withdraw your consent through our cookie controls. For more information, please see our cookie policy.
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Your rights
Depending on the law that applies, you may have the right to:
- access the personal information we hold about you
- ask us to correct inaccurate information
- ask us to erase your information in certain circumstances
- ask us to restrict processing in certain circumstances
- object to certain processing, including direct marketing
- receive a copy of certain personal data in an easy-to-use format
- withdraw your consent at any time where we rely on consent.
To exercise any of these rights, please contact us.
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Complaints
If you are concerned about how we use your personal information, please contact us first.
You also have the right to complain to the Information Commissioner’s Office (ICO) – the UK regulator for data protection matters.
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Security
We use reasonable technical and organisational measures to help protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.
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Changes to this privacy policy
We may update this privacy policy from time to time. We will post any updated version on this page, with the revised date shown at the top. The updated version will apply from that date.